01. Introduction
Kh99 (https://kh99.onl) places the highest importance on its members' privacy. We believe that safeguarding users' personal information is the foremost responsibility of any trustworthy online gaming platform. This Privacy Policy ("Policy") explains what information kh99 collects, how that information is used, and the steps we take to keep your data secure.
This Privacy Policy applies to kh99's website, mobile app, and all associated services. By using kh99, you are considered to have automatically accepted this Policy. If you disagree with any part of this Policy, please refrain from using the platform.
This Privacy Policy is part of kh99's
Terms and Conditions- part of. Both documents should be read together.
02. Information We Collect
Kh99 collects two types of information — data you provide voluntarily and data collected automatically.
Information You Provide
During account registration and use of our services, you provide the following information:
- Full name, date of birth, and national ID number
- Mobile number and email address
- Mobile banking number (bKash, Nagad, Rocket)
- Identity photo or document for KYC verification
- Financial information related to deposits and withdrawals
- Details of messages and complaints submitted to support
Automatically Collected Information
Certain technical information is recorded automatically while you use the kh99 platform:
- IP Address & Device Type
- Browser and operating system information
- Time spent on site and page views
- Game session logs and betting history
- Cookies & Local Storage Data
- Click patterns and navigation behavior
| Type of data |
Purpose |
Mandatory |
| Name and date of birth |
Identity Verification and Age Confirmation |
Yes |
| Mobile number |
Account Communication & OTP |
Yes |
| Payment Information |
Deposit and withdrawal processing |
Yes |
| IP Address |
Security and Fraud Prevention |
Automatic |
| Cookie Data |
Service Improvement and User Experience |
Optional |
03. How Information Is Used
Kh99 uses collected information solely for specific, legitimate purposes. We do not process any data unnecessarily.
- Account Management: Personal information is used to create, verify, and secure your account.
- Payment Processing: Financial information is required to process deposits and withdrawals.
- Customer Support: Our support team uses your information to resolve your queries and complaints.
- Fraud Prevention: IP and device data are analyzed to detect and prevent suspicious activity.
- Service Improvement: Anonymous usage data is analyzed to improve the overall user experience.
- Promotional Communications: With your consent, kh99 may send you information about offers and bonuses.
- Legal Obligations: Relevant information may be provided in response to lawful requests from law enforcement authorities.
kh99 never sells your information to advertisers or unrelated third parties.
04. Information Sharing & Disclosure
Kh99 shares your personal information with third parties only in limited circumstances and strictly on a need-to-know basis.
When your information may be shared
- Payment Gateway: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
- Game Providers: Minimal data may be shared with licensed game software providers to operate Live Casino and other games.
- Legal Obligations: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
- Fraud Investigation: In cases of serious fraud or criminal activity, relevant authorities may be provided with the necessary information.
When your information will not be shared
- Your data is not sold to third parties for advertising purposes.
- No marketing company receives your data without your consent.
- No information is shared with unrelated organizations.
Third-party service providers are contractually obligated to comply with kh99's privacy policy and are not permitted to use your data for their own purposes.
05. Cookie Policy
Kh99 uses cookies on its website to enhance your browsing experience and ensure the platform functions correctly.
Types of Cookies We Use
- Essential Cookies: These cookies are essential for login sessions, language preferences, and security. Without them, the site will not function properly.
- Performance Cookies: Used to measure site speed and performance.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Anonymous data is collected to understand which pages are used most.
Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may cause some kh99 features to not work properly. Most modern browsers include built-in cookie management options.
06. Data Security Measures
Kh99 uses industry-standard security technology to protect your data. Our security framework provides protection across multiple layers.
- SSL/TLS Encryption: All communication between your browser and kh99 servers is secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — it is kept as a strong cryptographic hash.
- Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
- Two-factor verification: Additional security is ensured through OTP verification at the time of login.
- Regular Audits: Our security measures are regularly reviewed by independent third-party experts.
- Limited Access: Only authorized personnel have access to your sensitive information.
All financial transactions at kh99 are processed through encrypted channels. No third party can intercept your payment information.
07. Data Retention & Deletion
Kh99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations.
- Active Accounts: Data is retained for as long as your account remains active.
- Closed Accounts: Even after account closure, certain data is retained for a minimum of 5 years for legal and regulatory reasons.
- Financial Transaction Records: Payment and transaction history is retained for a legally defined period in accordance with applicable regulations.
- Support Contact: Customer support messages are retained for a limited period after the issue has been resolved.
Upon request to delete your account, kh99 will erase the maximum amount of data legally permissible. However, some records may need to be retained due to legal obligations.
08. Your Rights
As a kh99 member, you have several important rights over your own data. We respect these rights and are committed to upholding them.
Right to access your data
You may request to know what information we hold about you.
Right to rectification
You can contact support to correct any inaccurate or outdated information.
Right to erasure
You may request deletion of your data within the limits permitted by law.
Right to restrict processing
In certain circumstances, you may request that the use of your data be restricted.
Right to data portability
You may request your data in a structured format.
Right to opt out of marketing communications
You can unsubscribe from promotional messages at any time.
To exercise any of these rights, contact the kh99 support team. Requests are typically responded to within 7 business days.
09. Minor Protection
Kh99 is an 18+ platform. We do not knowingly collect information from minors or allow them to open an account.
- Age is verified at registration, and users under 18 are not permitted to create an account.
- If a minor has created an account using false information, it will be closed immediately upon discovery and any collected data will be deleted.
- If parents suspect their child is using kh99, please notify our support team.
10. Policy Changes
Kh99 may update this Privacy Policy as needed. For any significant changes, we will post a notice on the platform and update the revision date at the top of the page.
- Minor changes may take effect without prior notice.
- For major changes, 30 days' advance notice will be provided.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.